![]() With the exception of the mailbox owner, anyone else who needs to access the additional mailbox (and configure it on his Outlook profile) must be granted the correct permissions. Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook.ĭelegate access to shared mailbox for another user Type the email address or name of the shared mailbox, then click OK. In Outlook, go to File > Account Settings > Account Settings. Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. You should keep in mind, however, that there are different methods to do this. Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Add an additional shared mailbox in Outlook In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly. Share Outlook calendar information: Multiple users can plan and view work shifts and/or holiday time.Monitor and send email from a centralized account: For example, Handle customer email inquiries: Numerous users within the organization can share the responsibility for monitoring the mailbox and answering queries.Want to see how a Sherweb partnership sets you up for success right from the start? Unlock the entire journey with our Partner GuideĪmong the most common advantages of using shared mailboxes include these abilities: Essentially, a shared mailbox acts as a centralized service allowing many people to work in a synchronized manner. They permit performing a wide range of coordinated activities with a team. Every member is able to read and send email messages to and from the shared mailbox itself. To send a message to notify the delegate of the changed permissions, select the Send permissions summary check box.A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions.Note: If you want copies of meeting requests and responses that you receive to be sent to a delegate, make sure the delegate is assigned Editor (can read, create, and modify items) permission to your Calendar folder, and then select the Delegate receives meeting invites check box. Change the permissions to the desired level of access for your Calendar, Inbox, and/or Address Book.Click the name of the delegate for whom you want to change permissions, then click the gear icon below the text box, then select Set Permissions.Click OK to close the Delegates dialog box.Click OK to close the Permissions dialog box.To notify the delegate of the new permissions, select the Send permissions summary check box.Editor - the delegate can do everything that an Author has permission to do and can modify and delete the items that the manager created.The delegate cannot modify or delete something the manager created. For example, a delegate can create task requests and meeting requests directly in the manager's Calendar folder and then send the item on the manager's behalf. ![]() Author - the delegate can read and create items, and modify and delete items that he or she creates.Reviewer - the delegate can read items in the manager's folder.If you want your delegate to work with more than calendar you'll need to change the default permissions.įor each, you'll choose from these access levels: If all your delegate needs is to work with your calendar and meeting requests and responses, the default permission settings are appropriate. In the Permissions dialog box, you can select access levels.Click the name of the person who will be your delegate, then click ADD.In the Choose a Person dialog box, type the person's name and Outlook will display probable matches.Below the Delegates who can act on my behalf text block, click the plus sign (Add).Highlight the account to which you'll be granting access, then click Advanced.On the left, all your mail accounts will be listed. ![]()
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